FAQs

Your ticket will be emailed to you within 24 hours after purchase. If you do not receive it please check spam and junk mail and if not please contact us.

There will be a phone charging facilities on site for a minimal fee.

Doors are open from midday until 11pm with a last entry time of 6pm.

Only bags smaller than an A4 size will be permitted on site. All bags will be subject to search on entry.

Please contact the ticketing platform you purchased from.

This is an over 18’s event; ticket holders will have to produce valid ID upon entering the festival.

The festival takes place in Tredegar Park, Newport.

If you are in possession of illegal substances you may be arrested.

Prohibited Items List

  • Illegal substances.
    – We operate a zero tolerance on drugs/legal highs
    – Laughing gas is illegal and will not be tolerated
  • Glass (of any kind)
  • Any item which may reasonably be considered for use as a weapon (including penknives and cutlery)
  • No food or alcohol
  • Personal portable toilets
  • Camping gas canisters
  • Generators of any kind
  • Bean bags & inflatable chairs / loungers
  • Spray cans
  • Laser equipment or pens
  • Fireworks / flares

There will be no parking on site. There is parking in nearby facilities.

You can find the line up here

There are no pass-outs, no re-entry and no refunds.

No drinks will be allowed onto the festival site. Our security will be checking bags on entry to confiscate any prohibited items. Any other contraband that is found on your person will also be taken away.

We will have cash points available on site. These will be clearly sign posted upon your entry into the festival grounds. Please make reference to our site map for an accurate location of each individual cash point.

We will be accepting the following types of ID for entry into the festival:

  • Current UK or Overseas Driving License/ Provisional License Photocard
  • Current UK or Overseas Current Passport
  • Overseas Only Valid National ID card
  • UK only 18 + PASS scheme card
  • Young Scot Cards
  • Ireland Age Card
  • Forces I.D Card.

This is line with the national Challenge 25 policy.

**Photocopies of ID does not count as valid ID. Must be original documents.

Please note that bars will be operating under different rules for types of ID accepted.

We will have specific facilities available for our disabled customers. You’ll also have access to disabled toilets & other facilities. If you are in need of assistance please email laura@climaxlive.co.ukprior to the event or speak to one of our stewards on the day.